Contact Support

Tell us what's wrong and we'll get back to you — usually within a business day.

Submit a Support Request

Tell us about your issue and we'll get back to you quickly

Other Ways to Get Help

Discord Chat

Coming Soon

Chat with us and other creators on Discord

Anytime

Response: Usually same day

Email Support

Coming Soon

Detailed assistance via email

Anytime

Response: Within 1 business day

Phone Support

Coming Soon

Speak with us directly

Business hours

Response: During business hours

Community Forum

Coming Soon

Get help from other creators

Anytime

Response: Varies

Common Issues

Quick solutions to frequent problems

Can't generate images

Image generation failing or not working

Technical

Order won't go through

Checkout, sizing, or configuration issues

Orders

Payment method declined

Billing or payment processing issues

Billing

Can't upload files

File upload errors or restrictions

Technical

Account locked or suspended

Access issues with your account

Account

Missing credits or incorrect billing

Billing discrepancies or credit issues

Billing

System Status

API ServicesOperational

Image GenerationOperational

3D GenerationOperational

Order FulfillmentOperational

View detailed status →

Expected Response Times

Urgent: same business day

High: 1 business day

Medium: 1–2 business days

Low: 2 business days

Your message goes straight to the person who built StrataMake — urgent order issues get looked at first.

StrataMake

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